I'm a bit upset with KnitPicks. Of course I tell you last time that I'm happy with their customer service, but then they go and screw up all that goodness. I decided to purchase some circular needles for my little sister so she can knit up some socks. Currently she only has size 2 needles which won't work for the sock yarn she has in her stash. At 11:00 pm PST I placed the order with KnitPicks. At 11:02 pm PST I realized that I ordered the 16" cables instead of the 24" cables. DUH! Of course, they are closed. The next morning at 9am PST (only 10 hours later) I called KnitPicks to have the order corrected.
KP: Sorry, but we can't change your order.
Me: Why? I just placed it last night. It's for the same size needles, but just a different cable length and it's the same exact price.
KP: Because the order is already in the warehouse.
Me: Can't you send the warehouse a change order?
KP: We don't do that, but you do have two options. You can wait until you receive the needles & then mail them back to us for the exchange, or you can place another order now for the new needles & then when you receive the incorrect needles you can mail them back to us.
Me: Can I just cancel the original order?
KP: No, because it's already being processed in our warehouse.
Now people, correct me if I'm wrong, but doesn't it normally take KnitPicks FOREVER to process an order? For heaven sakes, I just checked online and I placed the original order on February 15th & the status still shows pending. They couldn't have cancelled the order? I think it's just poor warehouse management in my opinion. I've worked in the warehouse and distribution industry in the past and at each of the companies I worked for there was an order cancellation and order change policy within the first 24 hours of the order being placed. Am I being unreasonable?
In other actual knitting news, the Forbes Forest scarf and We Call Them Pirates hat are both finally blocking, and my Pomatomus socks are now getting heels! I'm unsure how much further I'll get on the Pomatomus since I leave for Stitches West on Thursday & I've got a lot to do before I leave. Thankfully there will be FO's to post with details as soon as the scarf & hat dry ... assuming they will dry since we're having rainy weather (which I love since it reminds me of Seattle).
And now completely off subject, my little sister made me cry yesterday morning with this beautiful post she wrote about me. I feel like the luckiest big sister in the world!